Common Questions Answered Below

What areas do you service?

We service mainly Oakland County and Metro Detroit – please see our service area map.

How soon in advance should I request my ride?

Rides are accepted up to one year in advance. Our schedule, however, typically starts to reach capacity around 3-5 days before a given date.

With that said, please give us at least 1 week notice for any transportation needs. We will, however, accept ride requests as late as the day of.

Request ride online form.

Can you bill Medicaid/Medicare?

No, we cannot.

How can I pay?

We accept payment in form of cash, check, money order, and credit card. We also can bill any workman’s comp or auto claim through the Michigan no-fault law.

Can your driver take me down the steps in my wheelchair?

Short answer: no.

Longer answer:  Our drivers can assist taking you or your loved one down steps, only if there is another individual doing the brunt of the task.

Will you come to my door?

Papuga Transportation drivers will not only come to your door, but we will wheel you out of your house, if need be. Furthermore, we will take you right up to the doctor’s suite, and even help sign you in, if need be.

Can you provide a wheelchair, if needed?

All vans are equipped with company wheelchairs, primarily used for hospital and facility one-way discharges. We can let individuals use these wheelchairs for round trips doctor’s appointments; however, please ensure to call our office to set this up in advance.

What kind of vehicles do you operate with?

We use caravan style vans with manual, rear-entry ramps.

How wide of a wheelchair can your ramps accommodate?

We can accommodate wheelchairs up to 32” wide.

Do you have a weight limit?

Our weight limit for individuals in non-electric wheelchairs is 350lbs; any persons over 350lbs is not eligible for transportation with our company. Our ramp capacity, for any persons in a self-operating electric wheelchair, is 850lbs.

How many passengers can you accommodate?

Ours vans can accommodate up to 3 persons other than the driver; we have a spot for one wheelchair, a jump seat, and a up front passenger seat.

What is your company’s cancellation policy?

If you cancel before 24 hours prior to a scheduled pickup time there is no charge.  Cancellations made within 24 hours will result in a $50 cancellation fee.

Can I bring my service animal?

Unfortunately, because of the wide range of clientele we have going through our vans daily, we are unable to accommodate any animals in our company vehicles.